Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains what information ShweTwin collects when you use our website, how we use it, and the choices you have. It applies to everyone who browses or places an order on ShweTwin, whether you sign in with Google, Facebook, continue as a guest, or don't sign in at all.

Information We Collect

We only collect what's needed to run the store and fulfil your orders:

• Account information — if you sign in with Google or Facebook, we receive the basic profile information those providers share with us (typically your name, email address, and profile picture). If you continue as a guest, no personal information is collected to create that session.
• Order & delivery information — the name, phone number, delivery address, and order contents you provide at checkout, so we can deliver your order and keep you updated on its status.
• Cart & wishlist — your cart and wishlist are stored locally in your browser (not on our servers), so they stay on the device you added them from.
• Support communications — if you contact us through the Contact Us page, we keep the information you send us to respond to your request.

Payment Information

ShweTwin does not collect or store card numbers, bank login credentials, or process payments directly within the app — we don't use a card payment gateway. At checkout we only record which payment method you chose (Bank Transfer, Mobile Payment such as KBZPay/WavePay, or Cash on Delivery). Where a payment method requires confirming a transfer (for example, sending proof of a bank transfer), that happens outside the app through our support contact, not through an in-app upload or payment processor.

Cookies & Local Storage

We use a small number of essential cookies to keep you signed in — including guest/ anonymous sessions — via our authentication provider, Supabase. We also use your browser's local storage to remember your cart, wishlist, and site preferences (such as language and light/dark mode) on your device. We do not use advertising or third-party analytics/tracking cookies.

How We Use Your Information

• To create and maintain your account and process your orders.
• To contact you about an order, delivery, or a support request.
• To notify our own support/order-processing team internally (for example, a summary of a new order — order number, name, phone, and total — is sent to our internal team via Telegram so orders can be processed promptly). This is an internal operational notification, not a marketing or advertising tool, and it isn't shared with any outside advertiser or analytics service.
• To maintain the security and reliability of the store.

We do not sell your personal information, and we do not share it with advertisers.

Google OAuth

When you choose "Continue with Google", we request only the basic profile information needed to create or sign in to your account (typically your name, email, and profile picture). We use it solely to identify your account — we don't post on your behalf or access anything else from your Google account. Your use of Google to sign in is also subject to Google's own privacy policy.

Guest / Anonymous Accounts

Choosing "Continue as Guest" creates an anonymous account without asking for any personal information. That account — and any cart, wishlist, or order activity tied to it — is linked to the browser/device you created it on. If you clear your cookies, use a different browser, or switch devices without connecting a Google account first, that guest account and its data become inaccessible to you; we don't automatically delete it, but we also can't help you recover access to it without a linked Google account.

Where Your Data Is Stored

Account, order, and profile data is stored and managed through Supabase (database and authentication). Product images and other media are stored on Cloudflare R2. The website itself runs on Cloudflare Workers. These providers host and process data on our behalf under their own security safeguards.

Data Retention

We keep account and order information for as long as your account is active, and as needed to fulfil orders and meet reasonable business and accounting needs. We don't currently run an automatic deletion schedule — if you'd like your data removed sooner, see the section below.

Account & Data Deletion Requests

There is currently no self-service "delete my account" option in the app. To request access to, correction of, or deletion of your personal information, please reach out via the Contact Us page with the email, phone number, or account details associated with your account, and we will action your request. Note that we may need to retain certain order records for legitimate business or legal/accounting purposes even after an account deletion request.

Security

We rely on our infrastructure providers' security measures, including encrypted connections and database access controls that restrict each account to its own data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

ShweTwin is not directed at children, and we do not knowingly collect personal information from children. We don't currently operate age-verification on the site; if you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time as the store changes. We'll update the "Last updated" date above when we do. Continuing to use ShweTwin after a change means you accept the updated policy.

Contact

Questions about this policy or your data? Reach out via our Contact Us page.